Jun 19, 2014

A family practice affiliated with Crozer-Keystone Health System is trying a “high touch, low-tech” approach for a certain population of patients sometimes called “frequent fliers” or “super users.” Dr. Bill Warning leads Crozer’s Healthcare Hotspotting and Superutilizer Fellowship. The program trains two doctors each year care to care for people who are in and out of the doctor’s office, people who are familiar faces in the emergency room. ”These patients needed more,” Warning said. “They needed more time, they need more team members involved and they needed more coordination of care.” They are also patients who rack up very high medical bills — for the entire health system, insurance companies and themselves. Newsworks, June 9, 2014